Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with no damage, burn marks or signs of misuse. You will also need your order number or proof of purchase.
To start a return, contact us at Cozysupportfor@gmail.com. If your return is accepted, we will send you the return address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Cozysupportfor@gmail.com.
Return shipping
The customer is responsible for the cost of return shipping. We recommend a trackable shipping method, because we cannot be responsible for packages lost on their way back to us.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged in transit, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Items that are damaged, burned or misused after delivery cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union and United Kingdom 14 day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, and you will need your order number or proof of purchase. Return shipping costs are paid by the customer.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. Refunds start only after the returned item arrives back to us.
If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at Cozysupportfor@gmail.com.
When we cannot refund
- The item is damaged, burned or shows signs of misuse
- The return request was made more than 30 days after delivery
- The item was sent back without our confirmation and instructions
If we cannot approve a refund, we will tell you the reason by email.